Terms and Conditions
You can book a holiday in one of our villas and apartments in more than one way. You can reserve directly on-line and pay with your credit card or you can check the availability and confirm the reservation by sending a bank transfer. Feel free to contact us for an offer and then go on with the booking.
-Visit our homepage and fill in the form with the arrival and departure dates and the number of guests you wish to book for and press search (pay attention in case you find a restriction referred to the minimum stay or the arrival/departure day),
- You get a list of all the available options,
- Choose the accommodation that better suits your wishes and press “book now”,
- Fill in all the required information,
- Send the advance payment (30%) using paypal.com,
- You’ll immediately receive our confirmation that the payment has been successfully received together with the confirmation voucher with all the necessary information about the booking. We suggest you to print the voucher to show it upon arrival.
Request for availability, quotation and booking:
If you do not want to book on-line and/or you want some more details, you can check the availability of the accommodation on our website and then contact us. You can reach us by email, writing to firstname.lastname@example.org or by phone, calling +39 344 1736218 (from 9 a.m. to 7 p.m.).
If you look for a customized quotation, simply send us a request and we'll shortly send our best offer. In case you accept it, we’ll ask you to fill in a reservation form and send us a 30% advance payment, via transfer or credit card. In case you pay via transfer by swift the accommodation will be optioned for 3 days from the day you get our bank details. The reservation is confirmed as we receive the advance payment and send to your e-mail address, the confirmation voucher with all the necessary information about the booking. We suggest you to print the voucher to show it upon arrival.
Only the number of guests booked is allowed to stay in the accommodation.reserved. In case you are more than the number of guests stated on the reservation, we kindly ask you to inform us by e-mail in advance and to pay any extras if required.
The payment will be settled upon arrival and handled to our Welcome Manager upon receiving the keys.
In case of cancellation at least 60 days before arrival, we’ll refund you the advance payment in total. If you cancel from 59 days before the date of arrival, we’ll withhold the advance payment. In case of no-show and without any previous written information, you’ll be asked to pay for the whole agreed amount.
Only written cancellations will be considered.
A 400 Euros deposit will be required upon arrival to the Villas, while a 200 Euros one for the apartments. It will be returned before departure after a common check of the accommodation.
If it is the case, please inform us and contact our welcome manager in time. For arrivals between 7 and 9 p.m. there will be an additional charge of Euro 30, which will be of Euro 50 if you arrive later than 9 p.m.
In Ragusa there is a visitor’s tax of € 0,75 per person per day for adults over 14, up to a maximum of 15 days (€ 11,25) as stated by the Resolution n. 84 16/12/2014 of the Ragusa Town Council